Lead- RPA – L1 support

The Lead- RPA – L1 Support is responsible for providing first-level support for robotic process automation (RPA) solutions. This includes monitoring and troubleshooting RPA processes, responding to user inquiries, and escalating issues to the appropriate team members. The Lead- RPA – L1 Support must have a strong understanding of RPA technologies and processes, as well as excellent customer service skills.

Job Description

Total IT Experience: Minimum 5+ years
Relevant in UiPath: 1-2 years
Shift: Rotational Shifts (Including night shifts )
Knowledge in RPA, UiPath, Debugging and Troubleshooting

Mandatory Skills: UiPath, Automation Anywhere, Support, Excellent communication skills.

Roles & Responsibilities:

Support deployments or troubleshoot production issues and participate in on-calls rotation as needed.

•   Manage team working on the RPA support projects.
•   Strong Problem-Solving, Bug fixes and Analytical Skills.
•   Production support ticketing process experience (ServiceNow) a plus
•   Self-motivated, able to work independently, and able to take initiative without always being directed
•   Collaborate with development team members to ensure proper implementation and integration of the
•   Monitor RPA processes and creation of SOP’s etc.
•   Experience with monitoring attended bot using Orchestrator.
•   Handling and troubleshooting failures/exceptions from attended bot processes.
•   Experience with development of small automation programs using development studio.
•   Experience with supporting deployment, installation, and troubleshooting any deployment issues
(Nice to have)



  • Bachelor’s degree in computer science, information technology, or a related field
  • Strong understanding of RPA technologies and processes
  • Excellent customer service skills
  • Ability to work independently and as part of a team
  • Ability to work under pressure and meet deadlines
  • Strong communication and documentation skills

Job Details

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