Lead- RPA – L1 support
Job Description
Total IT Experience: Minimum 5+ years
Relevant in UiPath: 1-2 years
Shift: Rotational Shifts (Including night shifts )
Knowledge in RPA, UiPath, Debugging and Troubleshooting
Mandatory Skills: UiPath, Automation Anywhere, Support, Excellent communication skills.
Roles & Responsibilities:
Support deployments or troubleshoot production issues and participate in on-calls rotation as needed.
• Manage team working on the RPA support projects.
• Strong Problem-Solving, Bug fixes and Analytical Skills.
• Production support ticketing process experience (ServiceNow) a plus
• Self-motivated, able to work independently, and able to take initiative without always being directed
• Collaborate with development team members to ensure proper implementation and integration of the
solutions.
• Monitor RPA processes and creation of SOP’s etc.
• Experience with monitoring attended bot using Orchestrator.
• Handling and troubleshooting failures/exceptions from attended bot processes.
• Experience with development of small automation programs using development studio.
• Experience with supporting deployment, installation, and troubleshooting any deployment issues
(Nice to have)
Education
Qualifications
- Bachelor’s degree in computer science, information technology, or a related field
- Strong understanding of RPA technologies and processes
- Excellent customer service skills
- Ability to work independently and as part of a team
- Ability to work under pressure and meet deadlines
- Strong communication and documentation skills
Job Details
- Employment: Full Time
- Vacancy: 5
- Salary : As per Experience
- Experience: 5-7 Years
- Job Location: Bangalore
- Joining Date: 20-06-2023
- Notice Period: 15 Days
