ServiceNow Technical Consultant – CSM
Job Description
Key Responsibilities:
CSM Functional Expertise:
Apply comprehensive functional knowledge of ServiceNow CSM, with hands-on experience in customer workflows, case management, and customer portals.
ServiceNow Development:
Develop custom solutions and functionalities within ServiceNow, using:
1. JavaScript, UI Policies, UI Actions
2. Workflows, Client Scripts, Business Rules
3. Script Includes, ACL (Access Control List) management
Implementation & Integration:
Lead and execute ServiceNow integrations with various external systems and monitoring tools using SOAP and RESTful APIs.
CSM, ITSM & Service Portal:
Provide support and enhance incident, problem, and change management processes, along with CSM functionalities.
Instance Upgrades & Maintenance:
Conduct instance upgrades, patching, and testing to ensure system stability and security.
Agent Workspace & Virtual Agent:
Configure and optimize Agent Workspace and Virtual Agent to enhance customer service interactions.
Service Improvement:
Identify system inefficiencies and recommend continuous service improvements for better system performance and user experience.
OpenFrame/CTI Technology:
Develop a practical understanding of OpenFrame/CTI technologies, including the NOW Experience UI Framework and JMS integrations.
ServiceNow Machine Learning:
Apply basic knowledge of ServiceNow’s Machine Learning and Predictive Intelligence capabilities to support enhanced automation and decision-making.
Internationalization (i18n):
Ensure the ServiceNow instance supports global deployments through internationalization practices.
MID Server Experience:
Possess hands-on experience with the MID Server for supporting integrations and data collection from external systems.
Education
Educational Qualification: Bachelor’s degree in Computer Science, Information Technology, or related field.
Experience: 4-6 years of hands-on experience as a ServiceNow Developer or Technical Consultant, primarily focused on CSM.
Skills:
Strong problem-solving skills with the ability to identify and address issues efficiently.
Ability to manage multiple tasks in a fast-paced environment.
Excellent communication skills to interact with internal teams and clients.
Strong analytical mindset and the ability to develop effective solutions quickly.
Job Details
- Employment: Part Time
- Salary : As per the market Standard
- Experience: 4 to 6+Years
- Job Location: Remote
